Your Next Steps After Purchase

🥁 FOR DRUM KIT PURCHASES:

Immediately After Payment:

✅ Instant Access: You'll receive an email with:

• Download links (Direct & Backup)
• License agreement PDF
• Installation guide

✅ Account Dashboard: You can log into your FullBasseAudio account to:

• Access all purchased kits
• Re-download anytime
• View order history

Download & Setup:

• Click your download link (ZIP file, 1-2GB depending on kit)
• Extract files to your preferred sample folder
• Organize (we suggest: FullBasseAudio > [Kit Name] > [Kicks/Snares/etc.])
• Import to your DAW's browser (we include guides for FL, Ableton, Logic)

Need Help?

• Email support: support@fullbasseaudio.com
• FAQ page: Full troubleshooting guide
• Response time: Within 24 hours (usually faster)

🎚️ FOR MIXING/MASTERING SERVICES:

Step 1: Order Confirmation & Portal Access

After purchasing your mixing/mastering package:

✅ You receive:

• Confirmation email with next steps
• Link to your private Client Portal
• Upload instructions & checklist

Step 2: Upload Your Files

Via Client Portal (Preferred):

• Log into your secure portal
• Upload your stems/tracks (WAV/AIFF, 24-bit+)

Fill out the Project Brief Form:

• Reference tracks (Spotify/YouTube links)
• Genre/style notes
• Specific requests ("make vocals warm," "808 louder," etc.)
• Delivery deadline if needed

Alternative Methods:

• WeTransfer/Dropbox (shared to your engineer)
• Google Drive (folder share)
• Wetransfer-free for large sessions

Step 3: We Acknowledge & Review

Within 24 hours of upload:

✅ We confirm receipt

✅ We check file quality (no corruption, proper labeling)

✅ Your engineer reaches out with any questions

Step 4: Production Timeline

• Mixing: First draft in 3-4 business days
• Mastering: First draft in 1-2 business days
• *(Rush service available for +50%)*

Step 5: Review & Revisions

• You receive a private streaming link (No download yet)
• Listen on multiple systems (car, headphones, phone)
• Submit revision notes via portal (unlimited on Pro plans)
• We refine (typically 1-2 revision rounds)

Step 6: Final Delivery

✅ Download includes:

• Final mix/master (WAV 24-bit & MP3)
• Alternate versions (TV mix, instrumental, acapella if applicable)
• Streaming-optimized master (different LUFS for Spotify/Apple/etc.)
• Loudness report PDF

🔐 SECURITY & FORMAT NOTES:

File Formats We Accept:

• Stems: WAV or AIFF, 24-bit+, 44.1kHz+
• Consolidated from bar 1
• Properly labeled: SongName_VocalLead.wav
• No processing on master bus

We Never:

• Share your music without permission
• Keep your files after project completion (archived unless requested)
• Use auto-mastering services (all work is manual)

📞 COMMUNICATION CHANNELS:

During Your Project:

• Client Portal Messages (preferred, all in one place)
• Email to your assigned engineer
• Optional Zoom call for complex projects

Response Times:

• Weekdays: Within 12 hours
• Weekends: Within 24 hours
• Urgent: Mark email as "URGENT" for faster response

🔄 RE-DOWNLOAD POLICY:

Drum Kits:

• Lifetime access via your account
• New versions/updates free for existing customers

Mixing/Masters:

• Files stored for 6 months in your portal
• Re-delivery available (small fee after 6 months)

🎧 QUALITY ASSURANCE:

Before We Start Mixing:

• Phase check on all tracks
• Noise/click/pop scan
• Gain staging assessment

Before Delivery:

• Multiple playback system tests
• Loudness compliance check
• Metadata embedding (if provided)

🚀 AFTER DELIVERY SUPPORT:

We Follow Up:

• 1 week check-in: "How's the release going?"
• 30-day offer: Discount on next project
• Free consultation: If you have questions about distribution

Troubleshooting:

• "Files won't download?" → We'll send direct WeTransfer
• "DAW compatibility issues?" → We'll convert formats
• "Need different file types?" → We'll re-export free of charge

🌟 OUR SERVICE PROMISE:

"From purchase to polished track—we guide you clearly, communicate openly, and deliver professionally. No surprises, no stress—just great results."

📱 QUICK REFERENCE:

• Drum Kits: Instant download → Organize → Make beats
• Mixing/Mastering: Purchase → Upload → Review → Revise → Download

Questions anytime: support@fullbasseaudio.com or portal message

This process is designed to be clear, professional, and stress-free—whether you're downloading sounds or trusting us with your music. We handle the technical details so you can focus on creating.

When I use your mixing or mastering services, how long does it usually take, and what if I want some changes afterwards?

Timeline & Revisions Policy

⏰ STANDARD TURNAROUND TIMES:

• Mixing Service: First Draft: 3-4 business days after we receive all files and project notes
• Mastering Service: First Draft: 1-2 business days after receiving final mix
• Full Package (Mix + Master): First Draft: 4-5 business days start to finish

🚀 RUSH SERVICE AVAILABLE:

Need it faster? Add +50% to your order for:

• Mix: 24-48 hour delivery
• Master: Same-day delivery (if ordered before 12PM EST)
• Mix+Master: 2-3 days total

(Rush slots limited—message first to check availability)

📅 WHAT AFFECTS TIMELINE:

Things That Speed Up Process:

• ✅ Properly prepared stems (labeled, consolidated, no clipping)
• ✅ Clear reference tracks (Spotify/YouTube links)
• ✅ Specific notes ("vocals louder," "more bass," etc.)
• ✅ Quick communication when we have questions

Things That Add Time:

• ⚠️ Missing files or corrupted audio
• ⚠️ Vague feedback ("make it better")
• ⚠️ Multiple revision requests beyond included rounds
• ⚠️ Holiday/weekend orders (process starts next business day)

🔄 REVISIONS POLICY - WE GOT YOU COVERED:

Included Revisions (FREE):

Service Package Included Revision Rounds Notes

Basic Mix 1 round Minor tweaks (level adjustments, panning)

Pro Mix 2 rounds More detailed changes (EQ, compression, effects)

Unlimited Mix Unlimited revisions Full creative freedom until perfect

Mastering 2 rounds Loudness, tonal balance, format adjustments

🎯 WHAT COUNTS AS A REVISION ROUND:

Minor Adjustments (INCLUDED):

• Volume balancing ("kick louder," "vocal up 2dB")
• Panning adjustments
• Simple EQ tweaks ("less harshness on hi-hats")
• Effect level changes ("more reverb on vocal")
• Format requests ("add TV track version")

Major Changes (May Require Additional Fee):

• Re-balancing entire mix after multiple rounds
• Re-processing with completely different effects chain
• Adding new elements not in original stems
• Genre/style shift ("now make it sound like Afrobeat instead of Hip-Hop")
• After 5+ revision rounds on Unlimited plans (rare)

📝 HOW TO GIVE FEEDBACK THAT GETS RESULTS:

DO:

• Be specific: "The snare needs +3dB at 200Hz for more body"
• Use timestamps: "At 1:23, the vocal gets buried"
• Reference professionally: "Like the vocal clarity in [Spotify link]"
• Test on multiple systems: "Sounds great in headphones but bass disappears in car"

AVOID:

• Vague requests: "Make it better" / "Add magic"
• Contradictory notes: "More bass" then "less bass" next round
• Unrealistic expectations: "Make my iPhone recording sound like studio"
• Genre shifting: After approval, asking for completely different style

📨 OUR REVISION PROCESS:

Step 1: Submit Feedback

• Via Client Portal (preferred - keeps everything organized)
• Email to your engineer
• Timestamped notes or vocal memo

Step 2: We Acknowledge

• Within 12 hours: We confirm receipt and timeline
• Clarifying questions if needed

Step 3: We Revise

• Minor revisions: 24-48 hours
• Major revisions: 2-3 business days
• Unlimited plans: Typically 24-hour turnaround

Step 4: You Review

• New private stream link sent
• Compare side-by-side with previous version
• Final approval or next round notes

✅ FINAL APPROVAL & DELIVERY:

Once Approved:

• We export final versions (WAV 24-bit, MP3, streaming formats)
• Add metadata (if you provide ISRC, UPC, credits)
• Upload to your portal with download links
• Email notification with loudness report

Files You Receive:

• Main mix/master (WAV 24-bit)
• MP3 version (for sharing/demos)
• Streaming-optimized versions (-14 LUFS Spotify, -16 Apple, etc.)
• Alternate versions (TV track, instrumental, acapella if requested)
• Loudness report PDF

💰 BEYOND INCLUDED REVISIONS:

If More Revisions Needed:

• Basic/Pro plans: $50 per additional round (covers 1-3 adjustments)
• Unlimited plans: No extra charge (but we'll discuss if exceeding 10+ rounds)
• Major reprocessing: Quote based on scope

Transparency Promise: We'll always notify you BEFORE any additional charges and get your approval. No surprises.

🏆 OUR SATISFACTION GUARANTEE:

100% Approval Policy:

We work until you're completely happy. In 3+ years:

• 97% approval within included revision rounds
• 3% exceptional cases (resolved with compromise or partial refund)
• 0% unresolved projects

If Truly Unsatisfied:

After reasonable attempts (5+ rounds Unlimited, 3+ rounds Pro)

• We'll offer 50% refund and you keep the files
• Or transfer to different engineer on our team
• Never just abandon a project

📊 REALISTIC TIMELINE EXAMPLE:

Monday:

• 10AM: You upload stems + notes
• 2PM: We confirm receipt, start mixing

Thursday:

• 4PM: First mix delivered via streaming link

Friday:

• 11AM: You submit revision notes ("vocal up 2dB, more reverb on snare")

Monday:

• 10AM: Revised mix delivered
• 3PM: You approve final mix, request mastering

Tuesday:

• 2PM: First master delivered
• 6PM: You request "1dB more bass overall"

Wednesday:

• 10AM: Final master delivered & approved
• 11AM: All files available for download

Total: 8 business days start to finish

🌟 OUR PROCESS PROMISE:

"We work at your pace, respect your vision, and won't stop until your track sounds exactly how you want it. Clear timeline, fair revisions, and professional results—every time."